Telephony System ____

Telephone System for Digital Workplaces

Our client is a German company that specializes in the development of IP communication and Unified Communications (UC) solutions. The company’s flagship product is a software-based phone system that can be used to manage and integrate voice, video, chat, and other communication channels.

Key Features and Challenges Get in touch

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Key Features

Flexible deployment options: The product can be deployed on-premises, in the cloud, or as a hybrid solution, depending on the needs of the organization.
Unified Communications: includes a range of features for managing and integrating various communication channels, such as voice, video, chat, email, and collaboration tools.
Integration with third-party applications: can be integrated with a wide range of third-party applications, such as CRM systems, helpdesk software, and productivity tools.
Advanced call management features: includes a range of call management features, such as call routing, voicemail, call recording, and call monitoring.
Scalability and reliability: is designed to be highly scalable and reliable and can support thousands of users across multiple locations.

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Challenge

Rapidly changing technology: The field of IP communication and UC is constantly evolving, with new technologies and trends emerging all the time. This means that the client needs to stay up-to-date with the latest developments and ensure that its products and services are able to keep pace with these changes.

Scalability: As businesses grow and evolve, they may need to scale their communication systems to support larger numbers of users or more complex workflows. This means that product needs to be able to provide scalable solutions that can grow and adapt along with its customers.

Security: As communication systems become increasingly connected and reliant on the internet, the risk of security breaches and cyber-attacks increases. This means that client needs to ensure that its products and services are secure and can protect its customers’ data and privacy.

User adoption: Even the best communication systems will not be successful if users are not willing or able to adopt them. This means that the client needs to ensure that its products are user-friendly, easy to use, and provide real value to its customers.

Solution

The initial project was developed using the newest technologies and had visionary architecture similar to Spring. This solid foundation enabled the introduction of numerous features without requiring significant investments in migrating or updating existing technologies. However, migration became a top priority in order to have security, performance, compatibility to newer systems, continuous support and smooth user experience.

Any big project needs constant refactoring. Refactoring is an essential part of maintaining the health and long-term viability of a software project. By improving maintainability, scalability, performance, technical debt, and code quality, refactoring can help ensure that a project remains adaptable, efficient, and sustainable over time.

Another thing that keeps software projects alive is testing. Automatic testing offers faster feedback, continuous integration, increased accuracy and speed up the testing process and efficiency of software development.

We did some research and/or the migration itself for:

Migration from Java 8 to Java 11
Migration from Log4j1 to Log4j2
Research and analyze database caching and database performance improvements .
We created an integration testing framework and multiple tests that run every night.
We built some APIs, a light license feature and refactored various parts of the code.
Now we are introducing Spring Boot and additional tools around this ecosystem.
Most importantly we built our relationship with the client, we help, trust, learn, grow together and we are happy to be part of this project.