General conditions:
- Service hours 8-19h, will be covered by at least 2 people and overlaps from 10h onwards, as this is when most issues are pending.
- Banking environment
Your tasks:
- Preparation, follow-up and execution (moderation) of regular meetings in the context of the Major Incident (e.g. morning round, Major Incidents Closure Information etc.) incl. follow-up/tracking of tasks and logging of meetings
- Convening, extending, coordinating, facilitating and closing Major Incident Conferences as well as taking minutes of the meeting
- Monitor agreed upon actions and tasks in Major Incident Conferences and provide ongoing and comprehensive communication for existing Major Incident Conferences
- Monitor the resolution progress of Major Incidents (including communication) and initiate escalations as part of Major Incident processing
- Ensuring constant availability during service hours (service phone and functional mailbox)
- Acceptance and examination of Major Incident candidates
- Preparation and execution of the handover and takeover to or from the night shift of the Major Incident Management at the end of service time
- Perform disaster incident activities (including regular preparation, participation, logging, and follow-up of dry runs/exercises).
Our requirements:
- Good knowledge of German
- IT education
- Support affinity (many phone calls and meetings)
- Nice-to-Have: Process experience (ITIL 4) and Banking experience
What you can expect:
- Challenging tasks and projects.
- Flexible work schedule.
- Active support of your career within the company.
- A professional and powerful team with flat hierarchies.
- Great social environment where you can work amongst friends.
If you're passionate about your work and you think the position described above suits you, don't hesitate to get in touch. We'd really like to meet you! The coffee is on us.
Team Coordinator
”I was a noob when I began working for Infobest and they help me a lot in becoming a good and happy tester. Shortly: Great place to work. Nice and friendly colleagues. Interesting projects. I also like the openness of the management team towards the employees.”